Shipping Information
Everything you need to know about delivery
Available Shipping Methods
We partner with trusted courier services to ensure your order arrives safely:
JNE
Regular & Express
J&T Express
Fast Delivery
SiCepat
Reliable Service
Pos Indonesia
Wide Coverage
AnterAja
Quick & Safe
ID Express
Nationwide
Shipping Costs
- Calculated at Checkout: Shipping costs are calculated based on destination, weight, and selected courier
- Free Shipping: Available for orders above certain amount (varies by location)
- Insurance: Optional shipping insurance available for valuable orders
Order Processing Time
Standard Orders
Processed within 1-2 business days
Same Day Shipping
For orders placed before 12:00 PM (selected areas only)
Wholesale Orders
Contact us for custom shipping arrangements
Holidays
No processing on public holidays and Sundays
Estimated Delivery Time
| Destination | Regular Service | Express Service |
|---|---|---|
| Pontianak (Local) | 1-2 days | Same day - 1 day |
| Kalimantan Barat | 2-4 days | 1-2 days |
| Jawa (Jakarta, Surabaya, etc) | 3-5 days | 2-3 days |
| Sumatra | 3-6 days | 2-4 days |
| Kalimantan (Other Provinces) | 4-7 days | 3-5 days |
| Sulawesi, Bali, NTB, NTT | 5-8 days | 4-6 days |
| Papua, Maluku | 7-14 days | 5-10 days |
*Delivery times are estimates and may vary due to weather, remote locations, or courier operational issues
Order Tracking
- You will receive a tracking number via email once your order is shipped
- Track your order through your account dashboard or courier website
- Real-time updates on your order status
- Contact us if your order is delayed beyond the estimated delivery time
Packaging
- All products are carefully packaged to prevent damage during shipping
- Fragile items are wrapped with bubble wrap for extra protection
- Sealed packaging to ensure product authenticity
- Invoice and product information included in every package