Return & Exchange Policy
Your satisfaction is our priority
Important: We accept returns and exchanges within 7 days of delivery for eligible products.
Please read our full policy below.
Eligible for Return/Exchange
- Defective Products: Items with manufacturing defects or damage
- Wrong Item: If you received a different product than ordered
- Incomplete Order: Missing items from your order
- Damaged in Transit: Products damaged during shipping
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened cosmetic products (unless defective)
- Used or partially used products
- Products with removed seals or packaging
- Items marked as final sale or clearance
- Gift cards or vouchers
Return Conditions
To be eligible for a return, your item must meet these conditions:
- Return request made within 7 days of delivery
- Product in original, unopened packaging
- All original tags and labels attached
- Original invoice or proof of purchase
- Product seal intact (where applicable)
How to Return
1
Contact Us
Reach out via WhatsApp, email, or phone within 7 days
2
Provide Details
Send order number, photos of the product/issue, and reason
3
Get Approval
Wait for our team to review and approve your return request
4
Ship Back
Pack securely and ship to our address (return label provided)
Refund & Exchange Process
Refunds
- • Processed within 3-5 business days after receiving returned item
- • Refund to original payment method
- • Bank transfer refunds may take 5-7 business days
- • Shipping fees are non-refundable (except for our errors)
Exchanges
- • Available for defective or wrong items
- • Replacement shipped within 2-3 business days
- • No additional shipping charges for our errors
- • Subject to stock availability
Return Shipping
- Our Mistake: We cover return shipping costs if the error is ours (wrong item, defective product, etc.)
- Customer Request: Customer is responsible for return shipping costs for non-defective returns
- Insurance: We recommend insuring return shipments for valuable items
Important Notes
- • Always contact us before returning any product
- • Take photos of the product and packaging as proof
- • Use proper packaging to prevent damage during return shipping
- • Keep the tracking number for your return shipment
- • Returns without prior approval may not be accepted
- • Wholesale/bulk orders have different return terms (contact us directly)